All returns must be made within 30 days from the date the product was delivered. Returns after 30 days will not be accepted. All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse. All returns must include an RMA number on the package.
To ensure fast service, please use the RMA return label provided. All non-defective returns are subject to a 15% restocking fee.
All returns for REFUND on Defective items will be charged 10% handling fee. Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided. Incomplete items will be sent back to the customer. The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes.
Expert technology will not be responsible for any damage or lost packages during shipping transit. Opened Software or tampered-with Software is non-returnable. Please refer to the manufacturer for repair or replacement. Computer systems, notebook systems, and handhelds are non-returnable. Please refer to the manufacturer for repair or replacement. Some items cannot be returned and returns of certain products need to be made directly through the manufacturer as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.
Expert technology reserves the right to return any open product to the customer if the RMA number issued is for a Factory Sealed product. After 30 days from date delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement.
Unfortunately after 30 days, we can no longer accept a product for return even if factory sealed. All shipping expenses in sending back a defective product for REPLACEMENT only is paid by Expert technology. All shipping expenses in sending back a defective product for refund is paid for by the customer.
Expert technology does not refund shipping charges for refund requests. All Defective RMA return found not to be defective when tested would incur a return freight charge, which will be billed to the credit card used on the original order. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement. ALL ITEMS THAT ARE IN A BLISTER PACK (PLASTIC PACKAGING) MUST BE RETURNED EVEN THOUGH IT HAS ALREADY BEEN OPENED! RETURN POLICY ON DEFECTIVE PRODUCTS FOR REPLACEMENT ONLY Expert technology will pay for shipping cost in sending back a defective product for REPLACEMENT ONLY. Your replacement product will ship within 5 to 10 business days upon receipt of the defective product. If you need a replacement product immediately, we may process a new order for you and ship the same product (depending on availability) after billing your credit card account. Once the defective product has been received, we will credit your account for the price of the product. Expert technology will not cover shipping costs if you select a refund or store credit instead of replacement.
Expert technology provides via email, a prepaid shipping label for ground delivery only. Print out the prepaid shipping label and bring the package with all the original manufacturers package, manuals and accessory if any, to any UPS station in your area. In some cases, we provide you a call-tag. The product will be picked up by the courier at the same address where it was delivered. NOTE: Products are required to be in their original packaging. Any missing items may result in the denial your replacement RETURN POLICY ON DEFECTIVE PRODUCTS FOR REFUND ONLY Expert technology will process a credit to your account within 7 to 10 business days upon receipt of the defective product. We do not refund shipping charges. All defective returns for refund are subject to a 10% handling fee. To avoid being charged the handling fee, we encourage our customers to choose replacements.
Expert technology does not provide a prepaid shipping label or call-tag for the return of defective product. Any return for defect found not to be defective when tested will incur a return freight charge. This charge will be billed to the credit card used on the original order.